Event moderation is essential to ensuring your event is a smooth experience for everyone.

At Crowdcast, someone can be assigned the role of moderator within an event which allows them to…

• Ban or remove troublemakers
• Delete unwanted comments in the chat
• Convert questions asked in the chat over to the Q&A section

<aside> 💡 Hosts and co-hosts have these capabilities and the additional powers of editing the event or managing the stage. If you need a colleague to manage these aspects of your event, then you will need to assign them the role of co-host or add them as a teammate to your channel. Read more about roles here.

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Let’s start by covering how moderators can deal with event troublemakers. During an event, a host or moderator can ban or remove anyone who is not interacting with you or your community appropriately.

What’s the difference between banning and removing someone?

Ban User

When an attendee is banned, they remain in the event as a viewer. Banning them removes their ability to interact in the chat, Ask a Question section, or polls. We never notify them that they've been banned. From their perspective, they will think they're still able to interact in the event. However, their messages and questions are not visible to anyone else (including the host).

Remove Attendee

This option will remove the attendee from that specific event. They can no longer watch or interact in the event unless they register for it again.

How do I remove or ban someone from an event?

An attendee can be banned from either the People tab or the chat wall. If you would like to remove them from the event entirely, a host or moderator will need to do so from the People tab.

From the People tab (ban or remove) When you click on the People icon on the far right, a list of those registered will be revealed. Locate the attendee you wish to ban or remove. Hover over their name and click on the three vertical dots next to their name. From there, a host or moderator will find the option to ban or remove them.