Experiencing lag, buffering, freezing, or dropped audio while attending an event? Review this for troubleshooting tips!
We recommend a minimum of 5 Mbps download (10 Mbps is more optimal for hosts and guests!) and 2 Mbps upload for a stable and consistent stream of video and audio when attending an event.
Crowdcast will automatically drop down to audio-only mode if your connection is weak.
Click here to test your speed →
If something is frozen, the audio dropped, or you're experiencing lag, your device or connection is likely the cause. Here are some tips for troubleshooting:
- Refresh your browser and ensure it's up to date. We recommend using Chrome, Firefox, or any Chromium-based browser if possible like Brave, Opera, or Edge.
- Close other applications and programs which may be placing additional stress on your connection. Keep in mind that your connection may also be affected if you're on a shared network where others are using the WiFi.
- Click "Help" at the top of the screen which will allow you to enter compatibility mode. Compatibility mode will set your view a few seconds behind which will allow you to stream the event more clearly.
- If you're using aniOS device, you can download the Crowdcast app for the best mobile experience. Attendees using Android must use a recommended browser.
Important Note
- Compatibility mode is only available during live events where the host is using the in-browser method. If you do not see this option available, be sure to run through our other suggestions for improving your connectivity.